Where can I go if I have a complaint about a product?

If you have any problems with a product or service purchased from our online shop, please contact us at [email protected]

1. Conditions for returning goods :

1.1 The Buyer may exercise the right to return the goods in good quality and unused within 14 (fourteen) working days from the date of receipt of the goods by informing the Seller in accordance with the provisions of the "Contract for the sale of goods and the provision of services by means of communication"

1.2 Defective goods shall be returned in accordance with the Rules for the Return and Exchange of Goods approved by Order No 217 of 29 June 2001 of the Minister of the Economy "On the Approval of the Rules for the Return and Exchange of Goods".

1.3 The following conditions apply to the return of quality goods:

  • The Buyer's notification to the Seller of the return of the goods shall be made in accordance with the time limits for the return of the goods - 14 days from the date of receipt of the goods.
  • The goods must be in good condition and not damaged by the Buyer.
  • The returned product must be in its original packaging, unused (untested), in good condition (no damaged labels, protective film, etc.) (this does not apply if you are returning a low-quality product).
  • The returned product must be in the same condition as when received.
  • Any gifts received with the goods purchased must be returned together with the goods being returned.

1.4 If the Goods are not complete, damaged, faulty or not properly packed, the Seller shall have the right not to accept the Goods, not to replace them and not to refund the money paid by the Buyer for the Goods.

2. Returning goods:

2.1 Where to return goods:

If the conditions listed in point 1 above are met, follow these steps to return the product:

  • Send your order number to [email protected]
  • Please send the goods to the address indicated, and remember to keep the delivery note.

2.2 How will my money be refunded?

  • Once the goods have been received and their condition has been assessed, the amount paid for the goods will be refunded within 10 days of the date of return to the bank account specified by the payer.

Please note:

The accessories in the photo are not included in the price of the product, but can be found on our website.

Due to different monitors and lighting effects, the actual colour of an object may vary slightly from the colour shown in the image.